Customer service

Orders

While most items are available in stock some are made to order and will ship within 1 week of receipt of order unless otherwise noted. Most items are available in 14k gold. Price available upon request. Contact orders@hulahoopsmaui.com for more information.

Shipping

Hula Hoops Maui ships Monday thru Friday 10am - 6pm, except on holidays. You will receive a conrmation of order when the order is placed and again when the order is shipped. Orders are shipped via USPS Priority Mail (3-5 business days) with delivery confirmation at a flat rate of $5. International shipping is available via USPS International Priority at a flat rate of $33.95

Return Policy

Hulahoopsmaui.com will accept items for exchange or store credit only within 10 days of receipt of item. Items must be returned in new and unworn condition. Returns will not be accepted without a return authorization number. Please contact orders@hulahoopsmaui.com for a return authorization number. Exchanges will be subject to shipping charges. We cannot refund shipping charges on returned items. We suggest you insure your package for the full value of the merchandise and return it using the delivery service of your choice. Items received as gifts may be exchanged for another item of equal or greater value. Sale items are non-returnable.

Repairs

We will happily repair any item purchased through hulahoopsmaui.com free of charge within 6 months of purchase. Items purchased over 1 year ago are subject to repair fee. Fee is contingent upon the nature of repair and availability of material. Items purchased through other retailers must be returned for repair to the store where the item was purchased and is subject to their individual store policy. Repairs will not be accepted without a repair authorization number. Please contact orders@hulahoopsmaui.com for a repair authorization number.

Product Care

To maintain the luster of the gold fill and sterling silver wipe each piece with a soft jewelry or polishing cloth gently after wear. Tahitian pearls may be washed from time to time to maintain shine using soap and water.

For further questions or inquiries please contact orders@hulahoopsmaui.com